Are you Bonded and Insured?
Yes, we carry pet sitting insurance and are bonded through Mourer-Foster, Inc.

What are your office hours?
We care for pets around the clock, but we keep office hours of Monday - Friday 9am - 6pm and Saturday 10am - 2pm.

If there is an emergency, please leave a message

What area's do you service?
We offer pet sitting, dog walking, cat sitting, house sitting, pet taxi and overnight care services to: Yorkville, Montgomery, Plano, Oswego, Bristol, Sandwich, Aurora, Plainfield, Naperville and other surrounding areas.

Do you have references?
Yes, we would be happy to provide references. We want you to be comfortable with Home Sweet Home before beginning service.

What information do I need to have for my “meet and greet”
To prepare, please print and fill out our New Client Packet . This packet includes Pet Disclosure, Home Guide, Veterinary Release and Service Contract. This information is crucial for your sitter to understand the special needs of each of your pets and your home. You will also need to provide a key. Please make sure key is operational before the“meet and greet”.

What are you Cancellation Policies?
Cancellation refunds are as follows: (% applies to entire service period total):

Pet Sitting:
8 days or more cancellation notice = full refund of entire visit fee
2-7 days cancellation notice = 20% refund of entire visit fee
0-48 hour cancellation notice = no refunds
Holidays = no refunds

There is no refund or credit given if you return early.

How do you handle my key?
Each key will be marked with a special code. Names and address never appear on the key. A $10.00 fee will be charged if we have to return/pick up keys, before or at the end of service. Keys will ONLY be returned to you or your representative in person. This is necessary to safeguard the security of your property and the safety of your pets should an emergency arise and your return is delayed.

What forms of payment do you accept?
We accept cash, checks, mastercard and visa.

How far in advance should I schedule service?
For new clients, we preferred at least 2 weeks notice. This way we have time for the “meet and greet” and reserve your service dates. If you need service during a holiday, please book early. Each sitter is available on a first come first serve basis, but we will try to accommodate any emergency situations.

Do you provide service for the occasional user or do I need to sign a long-term contract?
Many of our clients have us visit their pets on a regular ongoing basis, but a large percentage of our business is for families going on vacation, business trips and when there is an emergency and someone needs to look after their home and pets.

Can you administer medication to my pet?
Yes, please have all instructions and medication available during the “meet and greet”.

Will you discipline my pet?
We will never hit your pet or jerk the leash. We have had great success with using positive reinforcement. If there is an incident , your sitter will leave a note or an email for you regarding the situation.

What happens if my pet is hurt or needs medical attention?
We will make every effort to get in contact with you and/or your emergency contacts. The Veterinary Release Agreement provides us with information on how you would like your pet’s medical need attended to. If it is a medical emergency, we will take your pet to the nearest Veterinary Office or 24 hour care facility.

What if I run out of pet food or supplies while away?
We can purchase the same brand of food or supplies. You will be charged for the item along with a $20 service fee.

What is your privacy policy?
All of your information will be kept private and confidential. Home Sweet Home pet services highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, that Home Sweet Home will be caring for your pets and your home.